Privacy Policy

Last Updated: October 15, 2025

1. Introduction

UAE Urban Experiences Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our analytical services for urban experiences in the United Arab Emirates.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a personalized analytical guide through our contact form
Subscribe to our newsletter or updates
Contact us via email or phone
Participate in surveys or feedback forms
Register for an account (if applicable)
Request customer support or technical assistance
Participate in promotional activities or contests

This information may include:

Identity Information: Name, title, date of birth (if provided)
Contact Information: Email address, phone number, postal address, social media handles (if provided)
Professional Information: Company name, job title, industry (if provided)
Preference Information: Interests, preferences, travel dates, location preferences, activity preferences
Communication Information: Messages, inquiries, feedback, survey responses
Account Information: Username, password (encrypted), account settings (if applicable)
Any other information you choose to provide in your communications with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

Device Information: IP address, device type (desktop, mobile, tablet), device model, operating system, browser type and version, screen resolution, language settings
Usage Information: Pages visited, time spent on pages, click patterns, navigation paths, search queries, referring website addresses, exit pages
Technical Information: Browser plugins, time zone, network information, connection type (WiFi, mobile data)
Location Information: General geographic location based on IP address (city, country level, not precise location)
Timestamp Information: Date and time of visits, session duration, last visit date
Cookies and Tracking Technologies: Cookie identifiers, pixel tags, web beacons, local storage data
Error Information: Error logs, crash reports, performance metrics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use the following types of tracking technologies:

Cookies: Small text files stored on your device
Local Storage: Data stored in your browser's local storage
Session Storage: Temporary data stored during your browsing session
Web Beacons: Small invisible images used to track page views
Pixel Tags: Tracking pixels embedded in emails or web pages

For detailed information about our use of cookies, including types, purposes, and how to manage them, please refer to our Cookie Policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

Google Services: Information from Google Analytics, Google Maps API (usage statistics, location data)
Social Media Platforms: If you interact with us through social media, we may receive basic profile information
Service Providers: Information from third-party service providers who assist us in operating our platform
Public Sources: Information from publicly available sources, such as public directories or social media profiles (only when relevant to our services)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

To provide, maintain, and improve our analytical services and platform functionality
To create and deliver personalized analytical guides based on your requests and preferences
To process and fulfill your requests for custom guides and analytical reports
To customize your experience on our website based on your preferences
To provide customer support and respond to your inquiries, comments, and requests
To send you service-related communications, including confirmations, updates, and notifications

3.2 Communication

To send you administrative information, such as changes to our terms, conditions, and policies
To send you marketing communications, newsletters, and promotional materials (only with your explicit consent)
To communicate with you about new services, features, or updates that may interest you
To respond to your feedback, complaints, or inquiries
To send you important notices regarding your account or our services

3.3 Analytics and Improvement

To analyze usage patterns, trends, and user behavior to improve our website functionality
To conduct research and analytics to enhance our services and develop new features
To measure the effectiveness of our marketing campaigns and website content
To understand how users interact with our platform and identify areas for improvement
To generate aggregated, anonymized statistics and reports

3.4 Security and Legal Compliance

To detect, prevent, and address technical issues, security threats, fraud, or abuse
To protect our rights, privacy, safety, or property, as well as that of our users
To comply with legal obligations under UAE federal and local laws
To respond to legal requests, court orders, or government regulations
To enforce our Terms of Service and other agreements
To investigate potential violations of our policies

3.5 Business Operations

To manage our business operations and internal administration
To conduct audits, financial reporting, and compliance activities
To facilitate business transactions, mergers, acquisitions, or asset sales
To maintain records for accounting and legal purposes

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information or consent to specific processing activities
Contractual Necessity: To fulfill our contractual obligations when providing analytical services
Legal Obligation: To comply with applicable UAE laws and regulations
Legitimate Interests: To improve our services, ensure website security, and analyze usage patterns

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Hosting and Infrastructure: Website hosting, cloud storage, content delivery networks (CDN)
Communication Services: Email delivery services, SMS services, notification services
Analytics Services: Google Analytics, website analytics, usage tracking, performance monitoring
Customer Support: Help desk software, customer relationship management (CRM) systems
Payment Processing: Payment gateways and processors (if applicable for future services)
Marketing Services: Email marketing platforms, advertising networks (only with your consent)
Security Services: Security monitoring, fraud detection, threat intelligence
Data Processing: Data analytics, data processing, business intelligence tools

These service providers are contractually obligated to:

Protect your information using appropriate security measures
Use your information only for the purposes we specify
Comply with applicable data protection laws
Not disclose your information to other parties without our authorization

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders, subpoenas, or other legal processes
Government agencies, regulatory bodies, or law enforcement authorities in the UAE
Compliance with UAE federal laws, including but not limited to Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Health Fields
Protection of rights, property, or safety of UAE Urban Experiences Platform, our users, or others
Investigation of potential violations of our Terms of Service or applicable laws

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will:

Notify you of any such transfer through email or prominent notice on our website
Ensure that the receiving entity is bound by the same privacy protections
Provide you with the option to opt-out of the transfer if legally required

5.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as:

Sharing your information with partners for joint services or promotions
Publishing testimonials or reviews (with your permission)
Participating in research studies or surveys (with your explicit consent)

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, such as:

Statistical data about website usage
Demographic information in aggregate form
Trend analysis and market research data

This information may be shared with partners, researchers, or for business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

We apply the following retention periods:

Account Information: Retained for the duration of your account plus 2 years after account closure
Contact Form Submissions: Retained for 3 years from the date of submission
Marketing Communications: Retained until you unsubscribe or request deletion
Analytical Data: Retained for 2 years in identifiable form, then anonymized
Legal and Compliance Records: Retained as required by UAE law (typically 5-7 years)
Cookies and Tracking Data: Retained according to cookie expiration dates (see Cookie Policy)

7.2 Deletion and Anonymization

When we no longer need your information:

We will securely delete or anonymize it using industry-standard methods
Anonymized data may be retained for statistical and analytical purposes
Backup copies may be retained for up to 90 days before permanent deletion
We will notify you if deletion is not possible due to legal requirements

7.3 Right to Request Deletion

You have the right to request deletion of your personal information at any time, subject to legal obligations that may require us to retain certain information.

8. Your Rights Under UAE Law

Under applicable UAE data protection laws, you have the following rights regarding your personal information:

Right to Access: Request access to your personal information we hold
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information under certain circumstances
Right to Object: Object to processing of your personal information for specific purposes
Right to Data Portability: Request transfer of your data to another service provider
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates, including but not limited to:

United States (for Google Analytics and other US-based services)
European Union countries (for certain service providers)
Other countries where our service providers operate

9.1 Safeguards

We ensure that appropriate safeguards are in place to protect your information, including:

Standard contractual clauses approved by relevant data protection authorities
Binding corporate rules for multinational service providers
Certification under recognized data protection frameworks
Regular security assessments and audits

9.2 Your Rights

When your data is transferred internationally, you retain all rights under this Privacy Policy and applicable UAE laws. We will:

Notify you of any significant changes to data transfer arrangements
Ensure equivalent levels of protection for your data
Provide you with information about safeguards upon request

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links and Services

Our website may contain links to third-party websites and integrate with third-party services, including:

Google Maps: For location services and map displays
Google Analytics: For website analytics and usage tracking
Social Media Platforms: Links to social media profiles and sharing features
External Resources: Links to relevant websites, articles, or resources

11.1 Third-Party Privacy Practices

We are not responsible for the privacy practices, content, or security of third-party websites or services. When you click on links or interact with third-party services:

You will be subject to the third party's privacy policy and terms of service
We encourage you to review the privacy policies of any third-party sites you visit
We do not control how third parties collect, use, or share your information
Third parties may use cookies and tracking technologies independently of our control

11.2 Third-Party Data Collection

Third-party services integrated into our website may collect information about you, including:

Google Analytics collects usage data as described in our Cookie Policy
Google Maps may collect location data when you interact with maps
Social media platforms may track your interactions if you use social sharing features

We recommend reviewing the privacy policies of these third-party services to understand their data practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +971 50 832 44 20
Address: Business Bay, Dubai, United Arab Emirates

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.